[Vacancy]: Client Relations/Gallery Officer Needed at Soteria Eye Clinic

Responsibilities

• Sell frames, lenses, and accessories to customers.
• Possess deep product knowledge of frames, lenses, and accessories
• Assist patients in the selection of eyewear appropriate to their payment ability.
• Discuss customer’s needs, occupations, and interests to determine the best frames to suit lifestyle.
• Verify prescription glasses and notify patients when eyewear is ready for pickup.
• Inventory frames and accessories weekly and update bin cards.
• Provide information on the choice of frames and accessories selected by patients to the cash department.

Client Relations

• Welcome patients and clients into the clinic, get personal details from them, and register them.
• Enlighten patients about our free eye checkup and persuade them to come get their eyes checked.
• Assist patients and customers with filling out necessary forms and registering them on the company’s software.
• Resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations.
• Promptly escalate customer’s complaint to the Branch Manager
• Answer the clinic’s phone calls promptly according to the company’s guidelines.
• Up-sell and cross-sell services and products
• Study and know competitive trends to find new ways to retain customers.

Requirements

• This position is open preferably to a female candidate
• Must have at least two (1) years of experience either as a receptionist or in a similar role
• Must have a first degree (B.sc) or equivalent.
• Must have completed NYSC.

Location: The candidate should live around Warri and its environs.

Click here to apply