[Vacancy]: Call Center Agent – NYSC Needed at B.Y Mafit Ltd

June 10, 2024

Job Description

Job Summary

We are looking to hire a suitable candidate currently undergoing NYSC/corps member to work in our call center. The candidate must be within the Ikeja axis

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative target

Requirements and Skill:

  • Strong phone and verbal communication skills along with active listening
  • Familiarity with Microsoft Office Suite
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Ideal candidate must be a Corps Member

Click here to apply