[Vacancy]: Client Relations/Gallery Officer Needed at Soteria Eye Clinic

May 22, 2024

Job Description

Job Summary

The Client Relations Officer is the company’s first point of contact upon the patient’s arrival to the clinic. The ideal candidate communicates excellently with patients, attends to their needs, and ensures an efficient and satisfactory service is given to the patients.


  • Sell frames, lenses, and accessories to customers.
  • Possess deep product knowledge of frames, lenses, and accessories
  • Assist patients in the selection of eyewear appropriate to their payment ability.
  • Discuss customer’s needs, occupations, and interests to determine the best frames to suit lifestyle.
  • Verify prescription glasses and notify patients when eyewear is ready for pickup.
  • Inventory frames and accessories weekly and update bin cards.
  • Provide information on the choice of frames and accessories selected by patients to the cash department.

Client Relations

  • Welcome patients and clients into the clinic, get personal details from them, and register them.
  • Enlighten patients about our free eye checkup and persuade them to come get their eyes checked.
  • Assist patients and customers with filling out necessary forms and registering them on the company’s software.
  • Resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations.
  • Promptly escalate customer’s complaint to the Branch Manager
  • Answer the clinic’s phone calls promptly according to the company’s guidelines.
  • Up-sell and cross-sell services and products
  • Study and know competitive trends to find new ways to retain customers.


  • This position is open preferably to a female candidate
  • Must have at least two (1) years of experience either as a receptionist or in a similar role
  • Must have a first degree (B.sc) or equivalent.
  • Must have completed NYSC.

Location: The candidate should live around Warri and its environs.

Click here to apply