[Vacancy]: Customer Service Representative Needed at B.Y Mafit Ltd

June 5, 2024

Job Description

Responsibilities

  • Listen to customers’ concerns, issues and questions
  • Resolve customers’ concerns and answer customers’ questions to your best ability
  • Maintain a positive attitude and calmly respond to customers’ complaints
  • Open new customer accounts
  • Recommend possible products to meet the customers’ needs
  • Refer issues and questions to managers if necessary
  • Prepare product and customer reports by gathering data collected during customer interactions

Requirements

  • This position is preferably open to a female candidate 
  • Minimum academic qualification of HND
  • Minimum of 1 year of proven work experience as a customer service officer
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Click here to apply