The Site Officer plays a crucial role in ensuring the accurate and timely processing of parcels at the site. Responsibilities include handling arrival and delivery scans, conducting parcel audits, updating system records, providing customer service, managing cash collection and reconciliation, and performing cancellation and departure scans. The Site Officer must adhere to operational guidelines and prioritize customer satisfaction.
Job Description
Arrival scan: all parcels from DC accurately and timely
Delivery scan: Initiate all delivery scans on parcels for the courier and confirm the actual number of parcels taken out.
Issue parcel Audit: Initiate the right issue parcel after audit calls to verify the authenticity of issue parcels. All Rescheduled parcels should be physically checked. It’s not allowed to virtually state-issue parcels without being physically present.
Daily system update of cancellations, issue parcels, stayed beyond SLA and many others as required.
Attend to a walk-in customer who wants to send or pick up parcels.
Cash Collection, COD reconciliation, and deposits of cash in the bank.
Cancellation and departure scan: daily backlog check for canceled/rejected parcels; Ali economy 30 days and standard parcel 7 days and hand the aged parcels to
And many others as assigned.
Qualifications and Skills
High School Diploma or equivalent qualification.
Prior experience in logistics, parcel handling, or customer service is preferred.
Strong attention to detail and accuracy in parcel processing.
Good communication skills and ability to interact effectively with customers.
Proficiency in basic computer applications for data entry and system updates.
Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.
