[Vacancy]: Customer Care Representative Needed at CAKES AND CREAM
Job Description
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 1 year
- Location: Lagos
- Job Field: Customer Service & Support
Job Summary
We are looking for a customer-oriented representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents.
Requirements
- Minimum academic qualification of a BSc/ equivalent in any field
- Must have completed NYSC
- Male /female
- Experience in customer service
Skills
Our ideal candidate must possess:
- Ability to multi-task and stay organized.
- A critical thinker and problem solver
- A good team player.
- Computer literate.
- High attention to details
- A friendly and professional demeanor
- High level of creativity
- An effective communicator must possess
- Good interpersonal relationship skills.
- Location: Surulere and Victoria Island, Lagos
NB: The candidate should also be ready to work, Mondays to Saturdays (public holidays inclusive)
