[Vacancy]: IT Customer Acquisition Support Needed at Jibs-Ray Nigeria Limited

March 12, 2024
Application deadline closed.

Job Description

Job Details

  • Assist in developing maintenance plans per application and carrying out the maintenance of applications, re-configuring, building, and testing components in accordance with OLAs and SLAs.
  • Code applications in accordance with good security coding practices to ensure the application is free of the most common coding vulnerabilities.
  • Create and execute/coordinate technical test plans for application changes, new deployments, and upgrades.
  • Participate in transitions of the application or technical architecture components to the testers.
  • Fix any defects and performance problems discovered in testing.
  • Continuous monitoring of Service Performance to ensure maximum service availability
  • Effective management of changes is needed to minimize service disruption and maximize service availability and quality.
  • Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, and other Operations teams.
  • Provide information timely for Audits and Security requests and ensure any gaps raised are closed
  • Effective access controls to supported systems.
  • Broad knowledge of the business processes within the telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development, and business intelligence.
  • Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration, and development techniques to assist with the seamless operation of in-house engineering solutions.
  • Regular stakeholder engagement is needed to understand business drivers and ensure system availability and performance to support the business.
  • Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
  • Ensure Incident and Problem resolution within SLAs



  • A first degree in Computer Science or any related discipline
  • UNIX shell scripting
  • Application Developer/Business Intelligence
  • PL/SQL and RDBMS knowledge
  • Fluent in English.


  • 3 – 7 years experience which includes:
    • 2 to 3 years of experience in IT Development or IT Operations
    • Experience working in a medium or large organization
  • Working knowledge of:
    • Project management principles, Agile principles, and general technical management
    • Broad knowledge of the business processes within the Telecommunications sector and other technical skills like SRE, UNIX, PL SQL, cloud services, DevOps, Agile software development, and business intelligence
    • A broad knowledge base of application development using an array of application development tools.
    • Service Observability and monitoring tools
    • Application development lifecycles
    • User Requirements analysis standards and methods
    • DevOps Practices and Tools
    • Managing cloud services and licenses.
  • JOB TYPE: 6 renewable contracts based on Performance

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