[Vacancy]: Front Desk Officer Needed at Merat Hotel and Suites

April 15, 2024
Application deadline closed.

Job Description

Job Details

  • Welcoming and registering guests on arrival and performing guest check-in.
  • Quote and be familiar with room types and rates for current and future dates
  • Issuing keys, explaining methods of payment, and handling guest inquiries and requests in an efficient manner
  • Take payment from the guest
  • Maintain the privacy of guests by ensuring that no details of the guests are disclosed
  • Ensure all the guests have been assisted in a timely manner with their special requests and reservations
  • Scan the passport of every guest on arrival and save the data correctly
  • Ensure the Guest Service desk is manned, operationally prepared, and stocked at all times
  • Update all information given by the guest on the Registration Card on check-in into the system making sure all required information has been provided
  • Maintain their cash float, take full responsibility for it, ensuring that it is balanced at all times
  • Attend the daily handover briefing at the beginning of each shift
  • Carry out cashiering duties like foreign currency exchange, paid-outs, etc
  • Logs and keeps the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance
  • Perform any related duties and special projects as requested by the Front Desk Supervisor

Knowledge and Experience

  • Bachelor’s degree in Hospitality or equivalent
  • The position requires a flexible structure with the ability to work days, evenings, weekends, and holidays
  • 1-3 years previous hotel/resort experience required or similar previous position
  • Knowledge of basic Microsoft Office applications
  • Requires knowledge of the ability to operate computer equipment
  • Strong command of the English Language, both written and oral is required
  • Excellent commitment to service and teamwork

Click here to apply