Job Description
Job Details
- Welcoming and registering guests on arrival and performing guest check-in.
- Quote and be familiar with room types and rates for current and future dates
- Issuing keys, explaining methods of payment, and handling guest inquiries and requests in an efficient manner
- Take payment from the guest
- Maintain the privacy of guests by ensuring that no details of the guests are disclosed
- Ensure all the guests have been assisted in a timely manner with their special requests and reservations
- Scan the passport of every guest on arrival and save the data correctly
- Ensure the Guest Service desk is manned, operationally prepared, and stocked at all times
- Update all information given by the guest on the Registration Card on check-in into the system making sure all required information has been provided
- Maintain their cash float, take full responsibility for it, ensuring that it is balanced at all times
- Attend the daily handover briefing at the beginning of each shift
- Carry out cashiering duties like foreign currency exchange, paid-outs, etc
- Logs and keeps the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance
- Perform any related duties and special projects as requested by the Front Desk Supervisor
Knowledge and Experience
- Bachelor’s degree in Hospitality or equivalent
- The position requires a flexible structure with the ability to work days, evenings, weekends, and holidays
- 1-3 years previous hotel/resort experience required or similar previous position
- Knowledge of basic Microsoft Office applications
- Requires knowledge of the ability to operate computer equipment
- Strong command of the English Language, both written and oral is required
- Excellent commitment to service and teamwork
