[Vacancy]: Customer Service Representative Needed at Landmark Africa Group

February 9, 2024

Job Description

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing accurate information and assistance.
  • Handle customer complaints, troubleshoot issues, and resolve problems to ensure customer satisfaction and retention.
  • Process orders, returns, and exchanges efficiently and accurately, maintaining a high level of attention to detail.
  • Educate customers about products, services, and promotions to enhance their shopping experience and drive sales.
  • Maintain a positive and empathetic attitude in all interactions with customers, demonstrating patience, understanding, and empathy.
  • Collaborate with other departments, such as sales, shipping, and billing, to address customer needs and resolve issues effectively.
  • Keep accurate records of customer interactions, transactions, and inquiries using CRM software or other designated systems.
  • Stay updated on product knowledge, company policies, and industry trends to provide informed and helpful assistance to customers.


  • Candidates must have HND / BSc
  • Minimum of Second Class Upper
  • NYSC certified
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Previous experience in customer service, retail, or a related field preferred.
  • Strong problem-solving abilities and a proactive approach to resolving customer issues.
  • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
  • Proficiency in using computer systems, including MS Office and CRM software

Click here to apply