Job Description
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Handle customer complaints, troubleshoot issues, and resolve problems to ensure customer satisfaction and retention.
- Process orders, returns, and exchanges efficiently and accurately, maintaining a high level of attention to detail.
- Educate customers about products, services, and promotions to enhance their shopping experience and drive sales.
- Maintain a positive and empathetic attitude in all interactions with customers, demonstrating patience, understanding, and empathy.
- Collaborate with other departments, such as sales, shipping, and billing, to address customer needs and resolve issues effectively.
- Keep accurate records of customer interactions, transactions, and inquiries using CRM software or other designated systems.
- Stay updated on product knowledge, company policies, and industry trends to provide informed and helpful assistance to customers.
Qualifications:
- Candidates must have HND / BSc
- Minimum of Second Class Upper
- NYSC certified
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Previous experience in customer service, retail, or a related field preferred.
- Strong problem-solving abilities and a proactive approach to resolving customer issues.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Proficiency in using computer systems, including MS Office and CRM software
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