[Vacancy]: Customer Service Executive Needed at HORLEY TECH
Job Description
- Job Type: Full-Time
- Qualification: BA/BSC/HND
- Experience: 1 year
- Location: Lagos
- Job Field: IT and Telecoms
Job Summary
We are seeking a dedicated Customer Service Personnel to join our team in Ikeja, Lagos. This full-time, onsite position is ideal for individuals passionate about customer engagement and satisfaction. The successful candidate will be responsible for managing direct messages on WhatsApp and Instagram, providing excellent service and driving sales
Job Description/Requirements
Responsibilities:
- Swiftly and promptly respond to customer inquiries via direct messages on WhatsApp and Instagram.
- Utilize excellent communication skills to provide accurate information and resolve customer issues.
- Understand our products and services deeply to assist customers and make appropriate recommendations.
- Identify sales opportunities during interactions and work towards closing sales.
Requirements:
- Previous experience in customer service or a related role is preferred.
- Exceptional verbal and written communication skills.
- Strong interpersonal abilities and skill in building rapport with customers.
- Self-motivated with a proactive approach to customer engagement and sales.
