[Vacancy]: Customer Care and Marketing Reps Needed at Emplug
Job Description
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 1 year
- Location: Abuja
- Job Field: Customer Service and Support
Job Summary
We are seeking a highly motivated and versatile individual to join our team! This dynamic role combines the responsibilities of telemarketing, customer care, and front desk operations. You will play a crucial role in generating leads, providing exceptional customer service, and creating a positive first impression for our company.
Responsibilities
- Act as the first point of contact for visitors, greeting them warmly and professionally.
- Manage front desk duties such as answering phones, directing visitors, and scheduling appointments.
- Make outbound calls to generate sales leads and promote company services.
- Qualify leads by identifying customer needs and budget constraints.
- Deliver clear and concise sales pitches, highlighting product features and benefits.
- Follow up with potential customers and address any questions or concerns.
- Answer inbound customer calls, emails, and inquiries in a timely and professional manner.
- Actively listen to customer concerns, identify problems, and offer solutions.
- Work towards resolving customer issues efficiently and exceeding expectations.
- Provide accurate and up-to-date information about company products, services, and policies.
Requirements
- Minimum of 1 -3 years of experience in customer service, sales, or a related field (preferred).
- Excellent verbal and written communication skills with the ability to clearly articulate information.
- Strong active listening skills and a genuine desire to help customers.
- Ability to multi-task effectively and prioritize tasks in a fast-paced environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with CRM software is a plus.
- Professional demeanor and a positive attitude.
- Ability to work independently and as part of a team.
