[Vacancy]: CIC Agent Needed at International Breweries

April 9, 2024

Job Description

About Job

The key purpose of the role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and the company.

Key Outputs and Responsibilities: KPIs

  • Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).

Take Orders & Promote Products:

  • Record Orders.
  • Promote Products in support of the district promotions plan.
  • Influence Specific district-based volume targets.

Handles Customers Queries & Complaints:

  • Process customer complaints.
  • Minimize full beer returns.
  • Adhere to Beer Quality standards and procedures.
  • Manage Internal customer processes.

Work In Teams:

  • Contribute to Teams and Self-development.
  • Communicate effectively in the workplace.

Profile: Education

  • Minimum of bachelor’s degree in a business-related field.
  • Related Certification is an additional advantage.


  • Two or more years in a similar role.

Key Attributes and Competencies:

  • Creativity and innovation.
  • Verbal ability.
  • Good interpersonal skills.
  • High level of energy.
  • Good Excel Skills & Experience using Digital Applications.
  • Speaks English and other local dialect.
  • Sales Capability.
  • Clear Communication.
  • Multilingual.
  • Salesforce and SAP proficiency.
  • Excel, PPT, and Word proficiency.
  • Problem-Solving/Analytical Thinking.
  • Adaptability, Process Adherent, Spirited.
  • Fast Paced, High Pressure, Multiple Stakeholders Management.

Click here to apply