Job Description
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 2 years
- Location: Lagos
- Job Field: Sales / Marketing / Retail / Business Development
About Job
The key purpose of the role is to maximize sales by taking orders via telephone and or digital channels while providing a link between customers and the company.
Key Outputs and Responsibilities: KPIs
- Volume KPIs (Beer, Focused brand, Malt), CIC Productivity KPIs (Plan Adherence, Contactability, Effectiveness, Coverage, Zero Purchase customers).
Take Orders & Promote Products:
- Record Orders.
- Promote Products in support of the district promotions plan.
- Influence Specific district-based volume targets.
Handles Customers Queries & Complaints:
- Process customer complaints.
- Minimize full beer returns.
- Adhere to Beer Quality standards and procedures.
- Manage Internal customer processes.
Work In Teams:
- Contribute to Teams and Self-development.
- Communicate effectively in the workplace.
Profile: Education
- Minimum of bachelor’s degree in a business-related field.
- Related Certification is an additional advantage.
Experience:
- Two or more years in a similar role.
Key Attributes and Competencies:
- Creativity and innovation.
- Verbal ability.
- Good interpersonal skills.
- High level of energy.
- Good Excel Skills & Experience using Digital Applications.
- Speaks English and other local dialect.
- Sales Capability.
- Clear Communication.
- Multilingual.
- Salesforce and SAP proficiency.
- Excel, PPT, and Word proficiency.
- Problem-Solving/Analytical Thinking.
- Adaptability, Process Adherent, Spirited.
- Fast Paced, High Pressure, Multiple Stakeholders Management.