[Vacancy]: Call Center Officer Needed at Ibadan Electricity Distribution Company (IBEDC) Plc

January 30, 2024

Job Description

Job Description

    • This job role manages the day-to-day running of the call center to ensure customer complaints and enquiries are optimally resolved thereby contributing to overall business objectives and compliance with regulatory requirements.

Job Responsibilities

  • Responds to customer inquiries, requests, complaints and provides up to date information on IBEDC service/products via Call Center lines.
  • Escalate customer complaints and requests where required.
  • Log all calls on CRM for easy call tracking.
  • Manage and update customer information on CRM databases.
  • Prepares periodic and ad-hoc reports to relevant stakeholders.
  • Liaises with relevant departments to ensure early resolution of customer enquiries and complaints.
  • Ensures a standard welcome greeting and a farewell greeting.
  • Ensure positive feedback from customers based on call center interactions.
  • Carry out other sundry assignments that may be assigned by the Team Lead Call Center.

Job Requirements

  • A Bachelor’s Degree in any field.
  • A professional certificate in relevant field.
  • At least 0-3 years cognate experience in customer services or marketing of products and call centre.

Click here to apply

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