Earnipay Financial Technology Limited is committed to creating an inclusive and diverse workplace. Join us on our journey to redefine customer service in the financial technology sector. They are currently seeking a dedicated and experienced individual to join our team as a Customer Service Manager.
Customer Service Manager:
Location: Lagos
Job Type: Full-time
Workplace Type: Hybrid
Responsibilities:
As a Customer Service Manager at Earnipay Financial Technology Limited, you will play a pivotal role in ensuring the highest level of customer satisfaction. Your responsibilities will include:
- Team Leadership:
- Lead and inspire a team of customer service representatives to deliver outstanding service.
- Foster a positive and collaborative team culture that encourages continuous improvement.
- Customer Support Strategy:
- Develop and implement effective customer support strategies to enhance customer satisfaction.
- Analyze customer feedback and implement improvements to the support process.
- Communication Skills:
- Communicate with customers to understand their needs and address their concerns.
- Provide guidance to the team on effective communication techniques and problem-solving.
- Quality Assurance:
- Implement quality assurance measures to ensure that customer service meets the highest standards.
- Conduct regular training sessions to enhance the skills of customer service representatives.
- Hybrid Work Environment:
- Manage a hybrid workplace model, overseeing both office-based and remote customer service teams.
- Implement best practices for maintaining productivity in a hybrid work setting.
- Empathy and Understanding:
- Cultivate a customer-centric mindset within the team, emphasizing empathy and understanding.
- Develop and implement strategies to address customer concerns in a timely and effective manner.
- Performance Metrics:
- Establish and monitor key performance indicators (KPIs) for the customer service team.
- Analyze performance metrics and provide regular reports to senior management.
How to Apply:
Ready to take on the challenge of leading a dynamic customer service team? Click here to apply directly through the portal.
Apply now and be part of our success story!
