[Vacancy] Join Oasis Realty Limited as a Female CRM Manager

Company Overview:

Oasis Realty Limited, a subsidiary of Oasis Group Limited, was established in 1996 by Chief (Dr.) S. I. Adegbite OFR as an indigenous and diversified investment holding company. Our vision is to build a diverse portfolio of high-yielding assets and businesses. We are dedicated to investing in market-leading enterprises within their sectors by assembling a team of passionate individuals who add value to our stakeholders. Our core values revolve around dreaming big, showcasing passion for excellence, acting with speed, fostering creativity, staying informed, and upholding integrity.

Job Details:

Position: Female CRM Manager (Full Time)

Qualification: BA/BSc/HND in Business Administration, Marketing, or a related field

Experience: 2 years

Location: Lagos, Nigeria

Job Field: Customer Care

Responsibilities:

– Implement and oversee the CRM system to effectively track, analyze, and optimize customer data, interactions, and feedback.
– Develop and execute strategic CRM initiatives to enhance customer engagement, retention, and loyalty.
– Collaborate closely with the sales and marketing teams to identify customer segmentation, targeting, and personalization opportunities.
– Create and maintain accurate and up-to-date customer profiles, ensuring a comprehensive understanding of their needs and preferences.
– Monitor customer satisfaction levels and proactively address any concerns or issues to improve the overall customer experience.
– Analyze customer data and trends to identify areas for improvement and develop actionable insights.
– Plan and execute CRM campaigns utilizing various channels such as email marketing, SMS, and other customer communication platforms.
– Provide training and support to staff members on CRM system usage and best practices.
– Ensure compliance with data protection regulations and maintain high standards of data integrity and security.
– Stay informed about industry trends, CRM best practices, and emerging technologies to continually enhance CRM strategies and processes.
– Manage the CRM department effectively.

Requirements:

– Bachelor’s degree in Business Administration, Marketing, or a related field.
– Proven work experience as a CRM Specialist or in a similar role.
– Strong knowledge of CRM systems and tools, with experience in implementation and management.
– Excellent analytical skills and the ability to translate data into actionable insights.
– Familiarity with digital marketing channels and customer communication platforms.
– Exceptional interpersonal and communication skills to build and nurture customer relationships.
– Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities effectively.
– Proficiency in Microsoft Office Suite and CRM software (e.g., Pipedrive, Salesforce, HubSpot, Zoho CRM).
– Proactive and self-motivated, with a strong customer-centric mindset.
– Immediate availability to commence work.
– PLEASE NOTE: Proximity to Lagos Business School Axis is vital. Applicants must reside on the Island and preferably live close to Lagos Business School.