Collaborate with Sales Manager in the planning and development of sales strategies, as well as in setting sales goals and standards.
To negotiate contracts with clients and to ensure that all necessary paperwork (e.g. credit agreements, etc.) is in place prior to clients’ placing business
To maintain an efficient sales office procedure and to ensure the regular maintenance of an accurate and updated accounts/contacts database and follow-up procedures
Ensure contact is maintained with clients to create a good work relationship that supports sales as well as increases customer base
Effect periodic sales meetings and update records on ANAIS
Ensure adherence to the work ethics, policies, and regulations of the Hotel
Perform administrative tasks of production recording, filing, and inventory
Responsible for recommending solutions that will help in enhancing the profits of the company and should be a problem solver.
Provide excellent customer service and ensure that all the customers are satisfied with the services and are not facing any issues
Responsible for developing strategies and suggesting changes that will help bring about more profit and improved sales
Have a thorough understanding of the drivers of the business in the hospitality sector and have demonstrated the ability to adapt and deliver in an aggressive and competitive environment
To assist the Sales & Marketing Manager in managing and coordinating all efforts of the Sales & Marketing operations, to ensure efficient, prompt, courteous, consistent quality, and proactive service for all hotel guests
Be aware of local market competition, monitor trends within the industry, and make suggestions on how these could be implemented in the hotel
To pass on all complaints/comments received from customers/clients regarding the hotel, hotel services, etc. to the management immediately
To be fully aware of the hotel’s major corporate clients and high-profile individual guests, current VIP guests, hotel promotions, and room rates
To maintain and exceed the hotel’s revenue goals within the allocated market segments
organize and conduct a familiarization tour of the hotel
To maintain confidentiality of the information directly related to the hotel’s activities and to not divulge such information outside the hotel.
Qualifications
Degree in Marketing, Business Administration, and other related fields
Minimum of three (3) years of working experience in a similar role, hotel experience will be a plus
Sound knowledge of digital and traditional marketing strategies and operations
Problem-solving, and communication skills as to relate with clients and colleagues
Proficient in the use of Opera & other related software for effective marketing communications & operations
