Perform Client’s deposit and withdrawal transactions (cash and cheque) within approved limits and provide responses to customers’ inquiries or complaints in a polite and courteous manner within the cash area.
Ensure complete adherence to the dictates of the Cashbox Procedure (including adjoining annexes) and other applicable MEMOs in force at all times.
Ensure that Cash is arranged and stored in an orderly manner (according to denominations) in the Till box and ensure that the cash cabin is neat, tidy, and free from all prohibited items.
Verify the correctness of customers’ account details (Name, Account number, account type, etc.), signatures, and pictures before performing deposit and withdrawal transactions.
Verify that cash notes received are not counterfeit notes at the time of presentation using the pre-installed Mercury Lights.
Ensure proper and complete record-keeping and filing of all transaction reports and receipts
Support and participate in the deposit mobilization effort of the branch.
Actively support the client advisor team in raising deposits by cross-selling, giving general information about products and services, and referring clients to the client advisors.
Actively inform clients about transferring their funds via the funds transfer channel.
Requirements
Minimum educational qualification of OND in any related field
1-2 years of working experience in any related field would be an added advantage
Good communication and Interpersonal Skills
Active PC user
Excellent customer service relation
Ability to work effectively with minimal supervision.
