Job Description
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 2 – 4 years
- Location: Lagos
- Job Field: Sales / Marketing / Retail / Business Development
Job Description:
We are seeking a dedicated and experienced Supermarket Supervisor to oversee the day-to-day operations of our supermarket. The ideal candidate will have strong leadership skills, excellent communication abilities, and a thorough understanding of retail operations. As a Supermarket Supervisor, you will be responsible for ensuring the smooth functioning of all departments, maintaining inventory levels, and delivering exceptional customer service.
Key Responsibilities:
- Oversee daily operations of the supermarket, including opening and closing procedures.
- Manage and supervise supermarket staff, including scheduling, training, and performance evaluations.
- Ensure compliance with company policies, procedures, and safety standards.
- Monitor inventory levels and order merchandise as needed to maintain appropriate stock levels.
- Coordinate with vendors and suppliers to ensure timely delivery of products.
- Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
- Ensure cleanliness and organization of the supermarket, including aisles, shelves, and storage areas.
- Implement strategies to maximize sales and profitability, including merchandising and promotional activities.
- Conduct regular audits to ensure the accuracy of pricing, labeling, and signage.
- Monitor employee productivity and provide feedback and coaching as necessary.
- Enforce security measures to prevent theft and losses.
- Prepare and analyze reports on sales, expenses, and inventory levels.
- Stay updated on industry trends, market conditions, and competitor activities.
Requirements:
- Proven experience in a supervisory role in a supermarket or retail environment.
- Strong leadership and management skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Knowledge of inventory management principles and procedures.
- Familiarity with POS systems and other retail software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- High school diploma or equivalent; college degree is a plus.