Staff Management: Hiring, training, scheduling, and supervising employees.
Customer Service: Ensuring excellent customer service standards are maintained.
Sales and Performance: Setting sales targets, monitoring performance, and implementing strategies to achieve sales goals.
Inventory Management: Monitoring and ordering inventory to ensure adequate stock levels while minimizing excess.
Visual Merchandising: Ensuring that products are displayed attractively and in accordance with company guidelines.
Financial Management: Managing budgets, controlling expenses, and analyzing financial reports.
Operational Efficiency: Overseeing daily operations to ensure efficiency and adherence to company policies and procedures.
Problem Solving: Addressing customer complaints, resolving disputes, and handling any operational issues that arise.
Safety and Security: Maintaining a safe and secure environment for both employees and customers.
Communication: Liaising with corporate headquarters, suppliers, and other stakeholders as needed.
Requirements
Previous Experience: Typically requires previous retail management experience, though the exact amount may vary depending on the company and the size of the store.
Leadership Skills: Strong leadership abilities to effectively manage and motivate a team.
Communication Skills: Excellent communication skills to interact with staff, customers, and stakeholders.
Sales and Marketing Knowledge: Understanding of sales techniques and marketing strategies to drive revenue.
Organizational Skills: Ability to multitask, prioritize tasks, and manage time effectively.
Analytical Skills: Capability to analyze sales data and financial reports to make informed decisions.
Customer Focus: Dedication to providing exceptional customer service and creating positive experiences for shoppers.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.
Attention to Detail: Strong attention to detail to ensure accuracy in inventory management and other operational tasks.
Problem-Solving Abilities: Aptitude for quickly identifying and resolving issues as they arise
