[Vacancy]: Software Business Development Associate Needed at SENRI Limited

ict
April 3, 2024

Job Description

About the job

  • SENRI Limited is a Japanese ICT Startup, our mobile-based sales automation system, SENRI, is aiming at changing the way they work at enterprises, and strengthening distribution networks in Africa.
  • Starting from 2015, we have been successful in the development of the service and acquisition of customers in Kenya, Uganda, and Nigeria, with a multinational team from Kenya, and Uganda, and business in Nigeria, we need you now.

JOB DUTIES AND RESPONSIBILITIES

  • Listening to customers’ concerns and handling complaints
  • Giving detailed explanations of services or products to customers
  • Working with the sales team to create better methods to address customer complaints
  • Reviewing customer accounts on product usage
  • Communicating effectively with customers in person, through email, chat, or over the phone.
  • Upselling of accounts
  • Monitoring customer satisfaction levels
  • Conduct training with new customers to properly onboard them.
  • Sending Reports to customers appropriately

COMPETENCY REQUIRED (Knowledge and Skills)

  • Great communication abilities, including written and verbal communication
  • Patience, empathy, and professionalism
  • Good problem-solving and decision-making capabilities
  • Good working knowledge of computers in general with proficiency in Microsoft Office and Google packages.
  • Effective time management, prioritization, and multitasking skills
  • Must be a team player
  • Calm and have an eye for details
  • Good Presentation skills
  • Should be flexible with time

QUALIFICATION (Education and Experience)

  • BSc in a related course
  • 1 – 2 Years cognate work experience in a fast-paced organization in a similar role

WORKING CONDITION

  • Working hour: 8:30 -17:30
  • Working day: Monday – Friday
  • WFH is available partly.
  • A probationary period will be 3-6 months.
  • Workstation (Laptop & Phone)
  • Agile working culture.

Click here to apply

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