Supervise the daily operations of the facility management company and gym, including staff management, facility maintenance, and customer service.
Lead and motivate a team of facility staff, trainers, and front-line employees to achieve performance targets and deliver exceptional service to clients.
Develop and implement operational policies, procedures, and protocols to ensure compliance with industry standards and regulations.
Conduct regular inspections of the facility to identify maintenance needs, cleanliness standards, and safety hazards, taking prompt action to address any issues.
Coordinate with maintenance staff, vendors, and contractors to schedule repairs, upgrades, and preventive maintenance activities.
Monitor inventory levels of gym equipment, supplies, and amenities, and liaise with suppliers to ensure timely replenishment.
Oversee membership management processes, including enrollment, renewal, and billing, ensuring accuracy and efficiency.
Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of all parties involved.
Collaborate with the marketing team to promote facility services, programs, and events, and implement strategies to attract and retain clients.
Ensure compliance with health and safety regulations, including sanitation protocols, equipment maintenance, and emergency preparedness procedures.
Prepare and analyze operational reports, performance metrics, and financial data to identify areas for improvement and drive operational excellence.
Provide training and development opportunities for staff to enhance their skills, knowledge, and performance.
Assist in the development and implementation of strategic plans and initiatives to achieve business objectives and foster growth.
Requirements
Proven experience in a supervisory role within the facility management ,real estate, entertainment or fitness industry.
Excellent leadership and team management skills, with the ability to inspire and motivate staff to achieve goals.
Strong organizational and multitasking abilities, with a keen attention to detail.
Excellent communication and interpersonal skills, with the ability to interact effectively with staff, clients, and stakeholders at all levels.
Knowledge of facility management principles, health and safety regulations, and gym operations.
Proficiency in computer applications, including MS Office Suite and facility management software.
Certification in facility management, fitness training, or related field is preferred.
Ability to work flexible hours, including evenings, weekends, and holidays, as required.
Commitment to maintaining a high standard of professionalism, integrity, and customer service excellence.
