[Vacancy]: Operations Lead (Agency Banking) Needed at Hazon Holdings

March 8, 2024
Application deadline closed.

Job Description


  • Develop and implement operational strategies that align with the overall business objectives and contribute to the growth and efficiency of the agency banking/fintech operations.
  • Manage relationships with third-party vendors and partners involved in the agency’s banking operations. Ensure service level agreements (SLAs) are met, and relationships are aligned with business objectives.
  • Collaborate with the technology team to integrate and optimize systems and platforms that support agency banking operations, ensuring seamless and secure transactions.
  • Implement systems and processes to monitor and analyze transaction activities, identifying and addressing any anomalies or irregularities promptly.
  • Develop and enforce risk management protocols to safeguard financial transactions, data, and customer information. Collaborate with compliance teams to ensure adherence to regulatory requirements.
  • Identify opportunities for process improvement and optimization within the agency banking operations, implementing changes to enhance efficiency and effectiveness.
  • Oversee the onboarding, training, and ongoing support of agency banking partners. Ensure compliance with operational guidelines, standards, and regulatory requirements.
  • Establish and enforce quality assurance standards for customer interactions, ensuring a high level of service delivery and compliance with industry and company standards.
  • Develop metrics for awareness creation and mobilization of the tech project and ensure that associating activities are carried out
  • Conduct regular internal audits, review and consolidate financial accounting books
  • Handle the overall coordination, management, and implementation of the company, and support the development and usage of finance services in line with the tech scope.
  • Approve loan disbursement to credit-worthy customers and ensure loan payments in a timely manner.

Key Qualifications and Experience

  1. Bachelor’s degree in Banking & Finance, Economics, Financial Management, or a related discipline. MBA is an added advantage.
  2. An average of 4-5 years experience in a financial institution or related Industry with at least 2 years in Fintech start-up.
  3. Professional certification in accounting/banking (e.g. ACA, ACCA, ACIB, etc.) would be an advantage.
  4. Strong computer skills and proficiency in Microsoft Office (in particular, Word, Excel, and PowerPoint).

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