[Vacancy]: Network/Data Centre Engineer – Dispatch Needed at DeRisk Technologies

February 13, 2024

Job Description

Job Responsibilities:

Deployment / In-Scope Configuration Items

  • Servers (Virtual & Physical)
  • Storage & Backup Devices
  • Server Appliances
  • Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
  • Tape Storage Units
  • Power Distribution Units rated 3KVA and below
  • SAN Fabric Switches
  • Network Switches
  • KVM Units
  • WAN Optimization Devices
  • Firewalls
  • Access Points
  • Routers
  • Physical Cabling
  • Cable Management
  • Cables which connect the device to itself, a peripheral, or a power/network port

Break-fix / Technical Tasks List

  • Power Cycling
  • Running Diagnostics Commands
  • Conducting whole unit replacement
  • Inserting/Removing Media
  • Replacing Defective Components
  • Assist with fault diagnosis and investigation
  • Configuring Remote Access
  • Basic Storage Array Configuration
  • Replacing faulty cables
  • Tape Management and Maintenance
  • Rebooting routers, servers, storage devices or other equipment
  • Providing loop-back cables in order to test circuits remotely
  • Re-seating or replacing components or cables
  • Cleaning fibers
  • Identify/Analyze fiber issues by using OTDR/LSPM/VFL
  • Installing loop backs
  • Racking and de-racking and upgrade of any device installed.

Operations Tasks List

  • Updating and Recording of activities in relevant IT Ticket Management System
  • Coordinating and agreeing attendance time and date with key stakeholders
  • Provide support either through phone, remote tools, or in person at onsite
  • Perform installation as needed either through physical or network medium
  • Coordinate actual activity date and timings including arrival and departure times.
  • Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
  • Labelling, Patching and Asset Tagging activities
  • Following specific task instructions and provision necessary reporting as necessary.

Job Requirements:

 Technical Skills

  • Good general understanding of IT principles such as Networks, Hardware and Domains
  • Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support
  • Knowledge of server/client operations in a domain environment including Active Directory
  • Understanding of current and legacy hardware Infrastructure platforms
  • Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment’s, Rack and Stack of the equipment/cable
  • Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment
  • Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations
  • Knowledge of TCP/I P standards and networking
  • Experience with Tape Management activities
  • Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
  • Familiarity with backup and recovery software and methodologies

Soft Skills

  • Exceptional customer facing skills
  • Able to communicate clearly and effectively both with Client and the Customer
  • Logical and analytical approach to work
  • Accurate record keeping
  • Able to work unsupervised
  • Good timekeeper
  • Intense focus on quality work
  • Productive and Efficient

Academic Background

  • Bachelor of Engineering / Technology / Science or Equivalent Work Experience

Overall Experience (in yrs.)

  • 5 – 7 years (min)

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