[Vacancy]: Head, Shared Services Needed at 9Mobile

February 28, 2024

Job Description

Job Summary        

  • To lead the strategy, management, development, performance, and continuous improvement of all related activities around Property, Fleet, Insurance, logistics and Health & Safety.
  • Provide Strategic leadership, professional knowledge and expertise in the administration and support of Health & Safety processes for all aspects of EMTS Operations including Business Continuity strategy, regulatory compliance, institutional policies, and human capital development.
  • Provide expert advice and support on Health and Safety issues to Head of Departments and other Functional Heads in ensuring compliance and adherence to existing relevant local legislation, company policies & guidelines and best industry practices.
  • Develop and provide technical and administrative direction on all safety and health policies and programmes which bear critical importance to overall corporate objectives, operations, and profitability of the various business units in EMTS.

Principal Functions       


  • Responsible for the design and fit of out-of-office and related facilities based on global best practices to meet requisite quality, HSE and regulatory standards.
  • Responsible for an integrated property development and facility management system that guarantees sustainability and reflects a commitment to protecting the health and safety of employees.
  • Ensure effective measurement of safety performance, implementing audits, risk assessment, incident investigations, analysis, and the design of corrective action learning processes.
  • Review internal safety policies and practices to ensure they are current and appropriate; conduct hazard and risk assessments and develop new or where necessary, make recommendations to senior management to amend safety policies and procedures.
  • Provide effective management of approved/available budget and activities of the Company’s property and facilities management services and management of external contractors to meet service and financial objectives.
  • Identify best practices by leading continuous improvement Initiatives to reduce work process risks, raise safety awareness, and improve safe work practices, and act as a focal point of contact with company clients, customers, Government regulatory bodies and the public in all areas of health and safety.
  • Support the Chief Human Resources Officer (CHRO) on periodic review and implementation of EMTS property strategy.


  • To provide accurate, timely, and relevant professional and commercial property advice to management, develop and ensure ongoing review and update of HSE policies and guidelines in line with regulatory trends and company objectives.
  • Perform engineering duties in planning, designing review, and overseeing installations, construction and maintenance of building structures, base station construction, and facilities in line with the best physical Health, Safety and Environment (HSE) standards as regards EMTS staff/personnel, asset, and business relationships.
  • Review technical bids from civil engineering contractors and make recommendations on selection.
  • Take responsibility for the development of a health & safety-conscious culture among the workforce by organising relevant security, health and safety programs and trainings.
  • Provide leadership and guidance to team members and manage direct repots’ performance towards the achievement of overall team objectives.
  • Lead and direct the definition and implementation and review of companywide processes, policies, and procedures as it relates to Facilities and HSE management.
  • Establish and maintain relationships with key internal and external stakeholders to ensure the effective and smooth running of all the company’s facilities under the management of the Property Management unit and administrative offices maintenance.
  • Perform any other tasks as may be assigned by the Chief, Human Resources Officer.

Educational Requirements   

  • Bachelor’s degree or equivalent in any discipline
  • Master’s degree or professional qualification in Project Management and relevant HSE certifications (e.g. NEBOSH) will be an added advantage.

Experience,Skills & Competencies        

  • 9 – 12 years work experience with at least 3 in a managerial position
  • Experience in Facilities/Project Management is desirable

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