[Vacancy]: Front Desk Officer Needed at O’Naturals Beauty Nigeria Ltd
Job Description
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 1 year
- Location: Lagos
- Job Field: Customer Service & Support
Job Summary
We are looking for a Front Desk Officer who will be responsible for welcoming customers and maintaining good customer relations. You must be a self-starter and be comfortable discussing products or services over the phone as well as dealing with inquiries, complaints, and doubts.
Responsibilities
- Assisting the Salon Supervisor, in efficient day-to-day running of the salon and retail shop.
- Greet customers, respond to questions, and provide outstanding customer service
- Answer phone calls and messages about inquiries and handling complaints in a courteous, professional manner
- Direct customers to products within the shop and assist in packing the products to the front desk for invoicing and payment.
- Operate cash register, manage financial transactions, and balance cash book
- Proactively identify relevant stock required in the salon and retail shop and forward requisition requests to the salon on a timely basis
- Maintain accurate and updated records of salon transactions and activities
- Manage the arrangement, layout, and organization of the Salon and retail shop
- Develop service and product knowledge by consistently learning about salon services, and product-vendor resource materials and attending training classes in order to communicate it to the customer
- Stay current with promotional events and sales
- Prepare periodic activity/management reports for the attention of the Salon Supervisor/Manager/CEO
- Perform other duties as assigned by the Salon Manager or CEO
Requirements
- Minimum of HND/ Bachelor’s degree in business administration, hospitality, or relevant field
- 1+ year experience as a Receptionist, Customer Service Representative, or Front desk officer.
- Good Knowledge of Microsoft Office Tools and sales software.
- Ability to work as part of a team and take initiative
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Good organizational, verbal, and written communication skills
- Ability to recommend services and sell products to customers to meet their hair needs.
- Ability to handle challenging and sometimes emotional situations and customers
- Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Tuesdays)
- Location: Surulere (Full Time, On-Site)
