Job Description
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer Account through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Validation of patients with Health Maintenance Organization (HMO)
- Submission of Claims via the portal
- Creating awareness for the company when needed.
Requirements and skills
- Minimum of Bsc/HND in any field
- Proven customer support experience or experience as a Customer Service Representative in a healthcare sector
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with Eye care management softwares
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Must have Completed NYSC
