Job Description
Responsibilities and Duties
- Serves as the first point of contact in the facility.
- Greet patients as they arrive and assist with their check-in process.
- Assisting patients with filling out forms and ensuring that their medical records are up to date
- Building and maintaining good relationships with customers.
- Resolving customer complaints quickly and efficiently in a professional and courteous manner.
- Answering phone calls and responding to emails or messages from patients.
- Scheduling appointments for patients and ensuring that the schedule is organized and running smoothly.
- Keeping customers updated on the latest services in order to increase patronage.
- Applying initiative to attend to new and follow-up patients and regulate activities relating to patients’ welfare.
- Coordinating with medical staff to ensure that patients are seen in a timely manner and their needs are met.
- Monitoring of clients throughout their stay within the facility.
- Taking care of all matters related to clients from their arrival to their exit.
Requirements
- Interested candidates should possess a Bachelor’s Degree.
- Must have a minimum of 3 years post-NYSC experience in customer service, and marketing in the medical field.
- Must have experience as a customer service officer in the medical field
- Must have work experience in a health care facility.
