Hotel Porter/Concierge at Venmarc Resources Limited

hospitality
Abuja (FCT)
September 3, 2024
Full Time
Apply Now

Apply for this job

Upload CV (doc, docx, pdf)

Job Description

Hotel Porter/Concierge

  • Job Type:Full Time
  • Qualification:BA/BSc/HND
  • Experience:4 – 8 years
  • Location:Abuja
  • Job Field:Hospitality / Hotel / Restaurant
  • Salary Range₦30,000 – ₦50,000/month

Main function:

 

  • First impression/Guest Luggage/Guest check in

 

  • Reports Directly to: Front office Manager

 

RESPONSIBILITIES

 

  • As a Porter, you will provide exceptional customer service to Guests, especially as service affects laundry and the transferring and storing of luggage to rooms.
  • Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service.
  • Interact with Guests and contribute to the first impressions of guests.
  • Ensure that individual guest and Groups receive fast, efficient and friendly service.
  • Ensure you communicate any guest feedback to the management & appropriate department.
  • Assist with room moves and luggage deliveries and always man the Front Door, following all standard operating procedures.
  • Ensure laundry support is provided when required by guest.
  • Provide room service for guest and also clear guest plates from time to time.
  • Answer calls in the absence of the receptionist.
  • Present yourself in a professional way as possible.
  • Take guest for room shows explaining each facility in the room.
  • Handle check out operations by ensuring every lost but found items are brought to the notice of the management.
  • During check out, check the rooms properly for any spoilt items.
  • Ensure the front office is clean and free from clutter at all times.
  • Clean the reception area, sweep, mop floors and vacuum carpets.
  • Fix minor technical issues, like changing bulbs and providing room support.
  • Report damage in guest rooms, call technicians and monitor repairs until completion.
  • Monitor generator operations by making sure the security team know when to switch on/off at appropriate times.
  • Any other extra responsibility as may be assigned by the management.

 

Method of Application

Interested and qualified candidates should forward their CV to: venmacresourceslimited@gmail.com using the position as subject of email.

Related Jobs