Responsibilities:

• Plan, supervise and control various operations, working closely and
• supporting the food and beverage manager.
• Anticipate guests’ needs, respond promptly, acknowledge all guests, and resolve complaints, ensuring guest satisfaction.
• Constant effective communication with managers and supervisors regarding any guest or staff issues.
• Encourage and motivate staff with a positive attitude.
• Operate POS (point of sale) and maintain the security of the system.
• Follow the correct cash-up and management of bills and house accounts, including cash and credit card transactions.
• Prepare reports for the food and beverage manager.
• Manage waiters, barman, and runners by ensuring the smooth running of the floor and that duties are
• carried out in a professional and timely manner.
• Maintain excellent product knowledge.
• Prepare weekly staff rosters if need be.
• Conduct service briefings.
• Ensure all front-of-house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.

Requirements:

• Diploma in Hospitality Management or Hotel School qualification will be given preference •
• 3 years experience in a luxury hotel & restaurant environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook
• Food & Beverage product knowledge
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well-groomed
• Ability to work long hours, day and night, including weekends and holidays
• Strong ability to communicate and to read and write in English is essential. Additional languages are a plus
• A passion for learning, teaching, and driving improvement in employees

Click here to apply