[Vacancy]: Graduate Network Support Engineer Needed at IpNX Nigeria Limited
Job Description
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 2 – 4 years
- Location: Lagos
- Job Field: Graduate Jobs, ICT / Computer
Purpose of the Job
Provide first-level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customer satisfaction.
Expected Key Results (Detailed KPIs)
- Incident Management (First Call Resolution)
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaints/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
Educational Qualifications & Functional Skills:
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Networks.
- Excellent business communication skills both verbal and written.
Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical, and presentation skills and be able to influence internal and external organizations
Other Requirements:
- Customer Focus
- Tech-savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
Note:
Work Schedule: Shift
