Eye Foundation Hospital, a healthcare institution committed to excellence, is in search of a dynamic and customer-focused individual to fill the role of Customer Experience Officer at our Ikeja, Lagos location.
Customer Experience Officer
- Company: Eye Foundation Hospital
- Location: Ikeja, Lagos
- Employment Type: Full-Time
Key Qualifications:
- Educational Background: A degree in Mass Communication, English, or Social Sciences is a prerequisite for this role.
- Work Experience: A minimum of 2 years of experience in a similar customer-centric role.
Responsibilities:
- Patient Interaction:
- Ensure a positive and seamless experience for patients by providing excellent customer service.
- Communication:
- Effectively communicate with patients, addressing inquiries, and providing necessary information.
- Appointment Management:
- Assist in managing patient appointments, ensuring accuracy and efficiency.
- Feedback Collection:
- Gather and document patient feedback to identify areas for improvement in service delivery.
- Issue Resolution:
- Address and resolve customer concerns and issues promptly and professionally.
- Documentation:
- Maintain accurate records of customer interactions and transactions.
- Collaboration:
- Collaborate with other departments to enhance overall patient satisfaction.
How to Apply:
Interested and qualified candidates are invited to submit their CV to careers@eyefoundationhospital.com, ensuring that the Job Title “Customer Experience Officer” is clearly stated in the subject of the email.
