[Vacancy] Customer Experience Officer for hire at Eye Foundation Hospital

Eye Foundation Hospital, a healthcare institution committed to excellence, is in search of a dynamic and customer-focused individual to fill the role of Customer Experience Officer at our Ikeja, Lagos location.

Customer Experience Officer

  • Company: Eye Foundation Hospital
  • Location: Ikeja, Lagos
  • Employment Type: Full-Time

Key Qualifications:

  • Educational Background: A degree in Mass Communication, English, or Social Sciences is a prerequisite for this role.
  • Work Experience: A minimum of 2 years of experience in a similar customer-centric role.


  1. Patient Interaction:
    • Ensure a positive and seamless experience for patients by providing excellent customer service.
  2. Communication:
    • Effectively communicate with patients, addressing inquiries, and providing necessary information.
  3. Appointment Management:
    • Assist in managing patient appointments, ensuring accuracy and efficiency.
  4. Feedback Collection:
    • Gather and document patient feedback to identify areas for improvement in service delivery.
  5. Issue Resolution:
    • Address and resolve customer concerns and issues promptly and professionally.
  6. Documentation:
    • Maintain accurate records of customer interactions and transactions.
  7. Collaboration:
    • Collaborate with other departments to enhance overall patient satisfaction.

How to Apply:

Interested and qualified candidates are invited to submit their CV to careers@eyefoundationhospital.com, ensuring that the Job Title “Customer Experience Officer” is clearly stated in the subject of the email.

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