[Vacancy] Guest Relations Officer at Musada Hotels and Luxury Suites

Musada Hotels and Luxury Suites is a 4-star hotel offering a vast array of hospitality services in the heart of Abuja. We offer luxury suites and top notch services.

  • Job Title: Guest Relations Officer
  • Location: Abuja (FCT)
  • Employment Type: Full-time

Job Description:

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards


  • A Bachelor’s Degree in Hospitality Management or another related discipline is required.
  • 2+ years of experience working as a Guest Relations Officer, or other related position.
  • A professional certification in hotel management may be preferred.
  • Should be a customer-focused person with a thorough understanding of the hospitality industry’s standards.
  • Must be computer literate.
  • Excellent communication abilities, both written and oral.
  • Outstanding interpersonal and organizational skills.
  • Excellent time management abilities.

Method of Application:

Interested and qualified candidates should send their CV to: people@musadahotels.com using the Job Title as the subject of the mail.


Multiple applications would be disqualified.

Application Closing Date:

13th October, 2023.

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