Musada Hotels and Luxury Suites is a 4-star hotel offering a vast array of hospitality services in the heart of Abuja. We offer luxury suites and top notch services.
- Job Title: Guest Relations Officer
- Location: Abuja (FCT)
- Employment Type: Full-time
Job Description:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements:
- A Bachelor’s Degree in Hospitality Management or another related discipline is required.
- 2+ years of experience working as a Guest Relations Officer, or other related position.
- A professional certification in hotel management may be preferred.
- Should be a customer-focused person with a thorough understanding of the hospitality industry’s standards.
- Must be computer literate.
- Excellent communication abilities, both written and oral.
- Outstanding interpersonal and organizational skills.
- Excellent time management abilities.
Method of Application:
Interested and qualified candidates should send their CV to: people@musadahotels.com using the Job Title as the subject of the mail.
Note:
Multiple applications would be disqualified.
Application Closing Date:
13th October, 2023.
