[Vacancy] Customer Service Representative Needed In Ikeja at Eloquent Touch Solutions

Job Details:

  • Job Type: Full Time
  • Qualification: BA/BSc/HND , OND
  • Experience: 2 – 4 years
  • Location; Lagos
  • City: Ikeja
  • Job Field: Customer Care 
  • Salary Range: ₦50,000 – ₦100,000/month

Our company is a fast rising ecommerce platform for sale of cleaning, pest control and hygiene equivalent with multivendor participation. We are currently looking for a customer care representative that will help customers with complaints and questions, give customers information about products and services, take orders, and process returns. The following are his/her roles and responsibilities


  • Interact with customers to solve issues and questions about products, services, and policies
  • Maintain a positive and friendly tone with customers at all times
  • Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
  • Listen to customer complaints and try to identify the cause of their problem to your best ability
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible
  • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels
  • Assist customers on placement of orders, refunds, or exchanges
  • Ensure customer satisfaction and maintain professional customer support
  • Place the customer at the center of the customer service experience
  • Handle the responsibilities outlined in the customer service job description
  • Exhibit the skills and qualities expected in a customer service representative position
  • Address customer inquiries and concerns promptly and accurately


  • OND, HND, Bachelor’s degree and equivalent
  • Proven call center or customer service experience preferred
  • Strong soft skills and communication skills
  • Flexibility to work multiple shifts, including during the weekends or on holidays
  • Must be willing to take part in required initial training
  • Willingness to take and ability to pass background check and drug screening
  • Can demonstrate empathy, listening skills, and speaking skills
  • Basic understanding of office and computer systems/software
  • Can succeed in a fast-paced work environment without being distracted during a customer interaction
  • Willingness to become familiar with the products and services of the company
  • Can work efficiently and manage time accordingly
  • Must have excellent organizational and multitasking skills

Method of Application:

Interested and qualified candidates should forward their CV to: neatstore21@gmail.com using the position as subject of email.


Sep 21, 2023

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