[Vacancy] Dispute Resolution Officer – Smartcash PSB Airtel at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

Job Details:

  • Job Title: Dispute Resolution Officer-Smartcash PSB
  • Location: Lagos
  • Job type: Full-time

Job Purpose:

  • To handle all chargeback transactions raised against SmartCash PSB on the different switching platforms.

Key Responsibilities:

  • Extract chargeback reports from available portals and effectively resolve all claims in an accurate and timely manner.
  • Review and accurately respond to communications received from settlement bank and/or the switch to identify if there are any variations with items logged in the portals.
  • Engage Technology team to correct any identified issues on chargeback system/reports.
  • Develop reports and analysis to support metric tracking statistics to management as requested to advise as to the status, volume, and potential chargeback exposures (if any).
  • Processing of chargebacks to resolve valid submissions, authorized deductions and adjusting entries.
  • Analyze and validate all chargeback disputes going into pre-authorization as notified by the Switching Company or Arbitrator.
  • Timely engagement with all merchants and agents to obtain any pre-authorization evidence to avoid any financial exposures during chargeback dispute resolution.
  • Identify and notify to the Team Lead or Head of Operations on any suspicious activity related to chargeback process.
  • Confirm all debits passed on the Acquirer (Smart Cash PSB) by the switching company or settlement bank. This should include complete validation of all entries passed in the account.
  • Perform other related duties as assigned by Line Supervisor/Manager.

Education and Certification:


  • Bachelor’s Degree or HND in Banking & Finance, Accounting or Finance.

Work Experience:

  • Over 5 years of working experience in the Fintech or banking industry, fully integrated in all aspects of the chargeback process.
  • Experience on settlement and daily reconciliation processes will be an added advantage.

Skills and Competencies:

  • Advanced skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint.
  • Excellent communication and organizational skills.
  • Ability to pay attention to details.
  • A general knowledge of accounting principles.

How to Apply:

Interested and qualified candidates should:

Click here to apply online


 We are an equal-opportunity employer and value diversity. We therefore do not discriminate against applicants on the basis of, among others, their race, disability, their race, disability, religion or gender. All employment opportunities are decided on the basis of qualifications, merit and business need.

Application Closing Date:

17th September, 2023.

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