[Vacancy] Job Opportunity: Restaurant Front Desk Supervisor at Elevated HR Limited Restaurant

Job Description

Job Responsibilities:

• Interacting with restaurant customers and guests to gauge satisfaction and improve customer service delivery.
• Coordinating, monitoring, and supervising the daily operation of the restaurant and front desk staff for maximal productivity.
• Planning and delegating work duties to the staff and ensuring that they work in compliance with the restaurant’s standards and procedures.
• Ensuring strict adherence to standards and procedures.
• Resolving customer complaints in a professional manner.
• Preparing daily reports and presenting them to the higher management.
• Training front office staff as designated in the front office training procedures.
• Building strong relationships and coordinating with all other departments to improve service delivery.
• Ensuring front desk supplies are stocked, and computer equipment is functioning properly.
• Taking charge of online orders and ensuring swift and efficient deliveries.
• Handling all issues and complaints relating to online orders and resolving them promptly.
• Performing other duties as assigned, requested, or deemed necessary by management.

Job Requirements:

• Degree in Business Management, Hospitality, or a related field.
• Prior work experience as a front desk Restaurant Supervisor or a similar position in the Hospitality industry.
• Extensive experience in demonstrating leadership skills.
• Ability to maintain a positive work environment.
• Excellent written and verbal communication skills.
• Ability to work for long periods and on weekends as well.
• Strong organizational and analytical skills and exceptional customer service skills.
• Customer-oriented individual and an outstanding problem-solver.
• Good numerical abilities.
• Ability to convey information and ideas clearly.
• Must maintain composure under pressure.
• Good time management skills.

Salary: 90,000.00 NGN

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