SENRI Limited is a Japanese ICT Startup, our mobile-based sales automation system, SENRI, is aiming at changing the way they work at enterprises, and strengthening distribution networks in Africa.
Starting from 2015, we have been successful in the development of the service and acquisition of customers in Kenya, Uganda, and Nigeria, with a multinational team from Kenya, and Uganda, and business in Nigeria, we need you now.
JOB DUTIES AND RESPONSIBILITIES
Listening to customers’ concerns and handling complaints
Giving detailed explanations of services or products to customers
Working with the sales team to create better methods to address customer complaints
Reviewing customer accounts on product usage
Communicating effectively with customers in person, through email, chat, or over the phone.
Upselling of accounts
Monitoring customer satisfaction levels
Conduct training with new customers to properly onboard them.
Sending Reports to customers appropriately
COMPETENCY REQUIRED (Knowledge and Skills)
Great communication abilities, including written and verbal communication
Patience, empathy, and professionalism
Good problem-solving and decision-making capabilities
Good working knowledge of computers in general with proficiency in Microsoft Office and Google packages.
Effective time management, prioritization, and multitasking skills
Must be a team player
Calm and have an eye for details
Good Presentation skills
Should be flexible with time
QUALIFICATION (Education and Experience)
BSc in a related course
1 – 2 Years cognate work experience in a fast-paced organization in a similar role
