Develop and implement operational strategies that align with the overall business objectives and contribute to the growth and efficiency of the agency banking/fintech operations.
Manage relationships with third-party vendors and partners involved in the agency’s banking operations. Ensure service level agreements (SLAs) are met, and relationships are aligned with business objectives.
Collaborate with the technology team to integrate and optimize systems and platforms that support agency banking operations, ensuring seamless and secure transactions.
Implement systems and processes to monitor and analyze transaction activities, identifying and addressing any anomalies or irregularities promptly.
Develop and enforce risk management protocols to safeguard financial transactions, data, and customer information. Collaborate with compliance teams to ensure adherence to regulatory requirements.
Identify opportunities for process improvement and optimization within the agency banking operations, implementing changes to enhance efficiency and effectiveness.
Oversee the onboarding, training, and ongoing support of agency banking partners. Ensure compliance with operational guidelines, standards, and regulatory requirements.
Establish and enforce quality assurance standards for customer interactions, ensuring a high level of service delivery and compliance with industry and company standards.
Develop metrics for awareness creation and mobilization of the tech project and ensure that associating activities are carried out
Conduct regular internal audits, review and consolidate financial accounting books
Handle the overall coordination, management, and implementation of the company, and support the development and usage of finance services in line with the tech scope.
Approve loan disbursement to credit-worthy customers and ensure loan payments in a timely manner.
Key Qualifications and Experience
Bachelor’s degree in Banking & Finance, Economics, Financial Management, or a related discipline. MBA is an added advantage.
An average of 4-5 years experience in a financial institution or related Industry with at least 2 years in Fintech start-up.
Professional certification in accounting/banking (e.g. ACA, ACCA, ACIB, etc.) would be an advantage.
Strong computer skills and proficiency in Microsoft Office (in particular, Word, Excel, and PowerPoint).
