[Vacancy]: Hotel Receptionist Needed at Secom Limited

February 1, 2024

Job Description

Job Description

  • Maintaining updated records of bookings and payments
  • Registration of guest, and distribute keys.
  • Checking guest in and out of the room
  • Serving as the hotel first point of contact, responding to guest complain in timely and efficient manner.
  • Work with the housekeeping staff to ensure all rooms are clean and tidy.
  • Answers all questions relating to types of rooms and its amenities.

Requirements:

  1. Educational Background:
    • High school diploma or equivalent
  2. Communication Skills:
    • Excellent verbal and written communication skills.
    • Ability to interact professionally and courteously with guests, colleagues, and management.
  3. Customer service skills:
    • Strong customer service orientation with a friendly and approachable demeanor.
    • Ability to handle guest inquiries, concerns, and requests effectively.
  4. Organizational Skills:
    • Good organizational and multitasking abilities to manage various tasks simultaneously.
    • Attention to detail in handling reservations, check-ins, and check-outs.
  5. Computer Skills:
    • Proficiency in using hotel management software, reservation systems, and standard office software (e.g., Microsoft Office).
    • Familiarity with electronic key card systems.
  6. Professional Appearance:
    • Neat and professional appearance.
    • Adherence to the hotel’s dress code and grooming standards.
  7. Problem-Solving Skills:
    • Ability to handle unexpected situations, and guest complaints, and resolve issues promptly.
  8. Knowledge of Hotel Services:
    • Familiarity with hotel amenities, services, and local attractions.
    • Understanding of hotel policies, procedures, and emergency protocols.
  9. Interpersonal Skills:
    • Strong interpersonal skills to collaborate with other hotel staff and departments.
    • Ability to create a positive and welcoming atmosphere for guests

Applicants must live within Yaba – Sabo, Adekunle, Alagomeji, Iwaya, Makoko, Quens Street, Casino, and Old Yaba Road

Click here to apply

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