[Vacancy]: Hotel Manager Needed at Precious Aurum Integrated Services (PAIS)

March 7, 2024
Application deadline closed.

Job Description

About Job

We are seeking a dynamic and experienced Hotel Manager to oversee the day-to-day operations of our hotel. The ideal candidate will be a hands-on leader with a passion for hospitality and a proven track record of delivering exceptional guest experiences.

Responsibilities

  • Oversee day-to-day hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.
  • Develop and implement standard operating procedures to ensure efficient and seamless operations.
  • Manage staffing levels, including recruitment, training, scheduling, and performance evaluation.
  • Monitor guest satisfaction levels and address any issues or complaints promptly to ensure a positive guest experience.
  • Collaborate with department heads to set goals, track performance metrics, and implement strategies to achieve financial targets and improve overall hotel performance.
  • Develop and implement revenue management strategies to optimize room occupancy, rates, and revenue.
  • Analyze market trends, competitor pricing, and demand forecasts to make data-driven pricing decisions.
  • Monitor and adjust room rates and inventory availability across distribution channels to maximize revenue and occupancy.
  • Collaborate with sales and marketing teams to develop promotional offers and packages to drive sales and revenue growth.
  • Ensure exceptional guest service by overseeing all guest interactions and resolving any issues or complaints in a timely and professional manner.
  • Train and mentor front desk staff to provide personalized service and anticipate guest needs.
  • Implement guest service standards and procedures to enhance the overall guest experience.
  • Establish and maintain quality standards for all hotel departments, including cleanliness, maintenance, and service.
  • Conduct regular inspections and audits to ensure compliance with brand standards, regulations, and safety requirements.
  • Develop and implement quality assurance programs and training initiatives to uphold high service standards.
  • Oversee all financial aspects of the hotel, including budgeting, forecasting, financial reporting, and cost control.
  • Develop and manage annual budgets, revenue projections, and expense forecasts to achieve financial goals.
  • Monitor financial performance against budget and forecasts, analyze variances, and implement corrective actions as needed.

Requirements

  • Bachelor’s degree in Hospitality Management or related field preferred.
  • Minimum 2 years of progressive hotel management experience.
  • Strong leadership and communication skills.
  • Proficiency in financial management and budgeting.
  • Customer-centric mindset with a focus on guest satisfaction.
  • Expertise in revenue management and yield optimization.
  • Effective problem-solving and decision-making abilities.
  • Attention to detail and commitment to high standards.
  • Familiarity with hotel management software and technology.
  • Understanding of marketing principles and promotional strategies.
  • Knowledge of industry regulations and safety standards.
  • Ability to remain calm and composed during emergencies.
  • Proven track record of delivering exceptional guest experiences
  • Must currently be residing Alapere Ketu, Lagos

Click here to apply

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