[Vacancy]: Head of Customer Service and Sales Needed at WorQulture

March 20, 2024

Job Description

Responsibilities

  • Providing and enhancing overall customer experience to clients and walk-in customers for the purpose of revenue generation.
  • Achieve revenue growth and hit sales targets by successfully converting all unconfirmed orders to sales.
  • Drive and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.
  • Make initial contact with potential customers to establish productive and collaborative relationships with key decision-makers.
  • The primary point of contact for clients from design and project execution to attending client meetings and making presentations to clients on the company’s product and services to facilitate the closure of sales.
  • Monitor and remain current on industry trends, market activities, and competitors.
  • Prepare departmental sales performance reports by collecting, analyzing, and summarizing information from other members of the Customer Service Department.
  • Present monthly sales, revenue, and performance reports and realistic forecasts to the management team.
  • Maintain company’s database of prospective and current clients for use as sales leads.
  • Identify key issues and opportunities in the marketplace and develop a framework to optimize them
  • Maintain relationships with clients by providing support, information, and guidance.
  • Drive the organization’s Net Promoter Score (NPS) and ensure existing clients recommend to others.
  • Identify new markets by creating new opportunities using demographics and psychographics.
  • Ensure timely delivery and confirmation processes with transparency and simplicity.
  • Provide clients with weekly updates on their projects or orders.
  • Timely resolution of clients’ complaints, while email and telephone inquiries are responded to promptly within 24 hours.
  • Supervise the preparation of quotations and tenders.
  • Coordinate the daily preparation of activity reports on the following; Sales closure, number of unconfirmed orders converted to sales, growth of customers’ database, walk-in clients
  • Visit clients’ sites as may be required (before the commencement of the project, during installation, and after installation for resolution and sign-off)

Requirements:

  • BSc Degree in Marketing communications, Social sciences or Business Administration.
  • An MBA will be an added advantage
  • Minimum of 10 years experience in a customer service and sales-oriented role.
  • Minimum of 5 years experience in a supervisory role.
  • Excellent Presentation skills
  • Must possess project Management Skills
  • Problem-solving, creativity and social media savvy
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Attention to details
  • Leadership & motivational ability
  • Marketing/Business Development
  • Oral and written communication skills
  • Possess analytic and problem-solving skills
  • Proficiency in the use of Microsoft package

Click here to apply

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