[Vacancy]: Front-Desk/Customer Service Officer(Real Estate) Needed at StreSERT Integrated Limited

February 21, 2024

Job Description

Job Summary

We are currently recruiting to fill the position of a Front-desk/Customer Service Officer at a real estate company in Lagos. The ideal candidate must be highly motivated and customer-focused. He/she will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support.

Responsibilities

 Front-office

  • Keep front desk tidy and presentable always
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect or relay them to those concerned
  • Receive letters, packages etc. and distribute them to the appropriate units
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, procurement, schedule management, etc.)
  • General office administration

 Customer service

  • Manage large amounts of incoming phone calls
  • Generate sales leads through customers that call in through the office lines
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Completing the paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible
  • Provide accurate, valid and complete information by providing appropriate feedback to customers’ enquiries

Other Responsibilities:

  • Scheduling necessary appointments with all parties, including inspections of properties and the final walkthrough
  • Produce all marketing materials, including brochures, flyers, online marketing, social media posts, etc. to market the company’s properties
  • Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met.
  • Deliver professional customer service to sellers and buyers alike in order to improve customer satisfaction and mutually beneficial transactions
  • Participate in training sessions to improve skills with administrative tasks in the real estate industry
  • Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.
  • Ensure customer retention and increase the customer base
  • Keep proper records and an updated customer and client’ database.

Requirements

  • A good first degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Click here to apply

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