[Vacancy]: Front-Desk/Customer Service Officer(Real Estate) Needed at StreSERT Integrated Limited

Responsibilities

 Front-office

• Keep front desk tidy and presentable always
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect or relay them to those concerned
• Receive letters, packages etc. and distribute them to the appropriate units
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, procurement, schedule management, etc.)
• General office administration

 Customer service

• Manage large amounts of incoming phone calls
• Generate sales leads through customers that call in through the office lines
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Completing the paperwork for all real estate transactions in a timely manner to ensure a deal is closed as quickly as possible
• Provide accurate, valid and complete information by providing appropriate feedback to customers’ enquiries

Other Responsibilities:

• Scheduling necessary appointments with all parties, including inspections of properties and the final walkthrough
• Produce all marketing materials, including brochures, flyers, online marketing, social media posts, etc. to market the company’s properties
• Compile and distribute weekly/monthly reports and communicate key results to the rest of the team to ensure company goals are being met.
• Deliver professional customer service to sellers and buyers alike in order to improve customer satisfaction and mutually beneficial transactions
• Participate in training sessions to improve skills with administrative tasks in the real estate industry
• Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.
• Ensure customer retention and increase the customer base
• Keep proper records and an updated customer and client’ database.

Requirements

• A good first degree
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

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