[Vacancy]: Female Hotel Operations Manager Needed at Venmac Resources Limited

March 7, 2024
Application ends: May 5, 2024
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Job Description

Main function:

The assistant manager will oversee all aspects of the hotel’s internal operation.

SPECIFIC DUTIES & ACTIVITIES

Areas of responsibility

  • The Assistant Manager will provide strategic direction for employees to enhance customer experience and ensure the smooth and profitable running of the hotel.

Operations

  • The job holder will have the responsibility to oversee and manage the hotel’s daily affairs in accordance with the hotel’s mission & vision statement, including maximization of financial performance, guest satisfaction, and staff development with established quality standards.
  • Ensure SOP implementation in all departments and check the same during routine operational checks.
  • Utilizes interpersonal and communication skills to lead, influence, and make sound financial/business decision-making.
  • Achieves the hotel’s profit, customer service, and revenue goals through the operation of the hotel.
  • Ensure that monthly financial outlooks for rooms, food and beverages, and administrative targets are met.
  • Coordinating, overseeing, and managing all departments and service units as well as working closely with them daily to ensure the smooth running of the hotel and its operations.
  • Ensure that all decisions are made in the best interest of the hotel and management and any other responsibility as may be assigned by the management.
  • Oversee the operation of the hotel and ensure the hotel’s profit, customer service, and revenue goals are met.
  • Any other assigned roles by the management.

Food & Beverage

  • Assist the F & B manager with all the oversight functions as it relates to the food and beverage department and its staff.
  • Properly assist the f & b manager in ensuring that during functions, banqueting, and buffet services, necessary plans are put in place to ensure that adequate plans are been carried out.
  • Assist the F & B manager in randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc).

Front Office

  • Create a roster for front office staff and approve any changes.
  • Create a positive work environment for employees to thrive, communicate with the team, and set positive review targets.
  • Signs off on the completed checklist of the front office staff at the end of each shift.
  • Ensure front office staff have followed up on customer concerns (Sign off on guest request sheet).
  • Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
  • Review comment cards, guest satisfaction results, and other data to identify areas of improvement.
  • Responds to and handle guest problems and complaints.
  • Observe service behaviors of employees and provide feedback to individuals and/or managers.
  • Functions as the night duty manager, during the high occupancy periods.
  • Key contact for guest issues or emergencies Record.
  • manage and resolve all guest complaints in a timely manner.
  • Update and analyze guest feedback reports. 
  • Meet and greet VIP clients and escort them to their rooms where applicable.
  • Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service.
  • Assist at the front desk when short-staffed or during staff breaks.
  • Respond to guest inquiries via email and over the phone.

Technical and Behavioural Competencies

  • Self-motivated, and demonstrating huge capacity of being disciplined enough to effectively run the hotel operations.
  • Demonstrate a natural inclination to strive toward success.
  • Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
  • Empathetic and supportive, not only to guests but also to staff members.
  • A good listener who knows when to take action and provide solutions.

Requirements

  • A bachelor’s degree in Hospitality Management, Hotel administration, or a related field is preferred.
  • Experience: Minimum of 7-10 years’ experience in hotel management both locally or internationally.

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