Job Description
- Job Type: Full-Time
- Qualification: BA/BSc/HND
- Experience: 7–10 years
- Location: Abuja
- City: Jabi
- Job Field: Hospitality / Hotel / Restaurant
Main function:
The assistant manager will oversee all aspects of the hotel’s internal operation.
SPECIFIC DUTIES & ACTIVITIES
Areas of responsibility
- The Assistant Manager will provide strategic direction for employees to enhance customer experience and ensure the smooth and profitable running of the hotel.
Operations
- The job holder will have the responsibility to oversee and manage the hotel’s daily affairs in accordance with the hotel’s mission & vision statement, including maximization of financial performance, guest satisfaction, and staff development with established quality standards.
- Ensure SOP implementation in all departments and check the same during routine operational checks.
- Utilizes interpersonal and communication skills to lead, influence, and make sound financial/business decision-making.
- Achieves the hotel’s profit, customer service, and revenue goals through the operation of the hotel.
- Ensure that monthly financial outlooks for rooms, food and beverages, and administrative targets are met.
- Coordinating, overseeing, and managing all departments and service units as well as working closely with them daily to ensure the smooth running of the hotel and its operations.
- Ensure that all decisions are made in the best interest of the hotel and management and any other responsibility as may be assigned by the management.
- Oversee the operation of the hotel and ensure the hotel’s profit, customer service, and revenue goals are met.
- Any other assigned roles by the management.
Food & Beverage
- Assist the F & B manager with all the oversight functions as it relates to the food and beverage department and its staff.
- Properly assist the f & b manager in ensuring that during functions, banqueting, and buffet services, necessary plans are put in place to ensure that adequate plans are been carried out.
- Assist the F & B manager in randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc).
Front Office
- Create a roster for front office staff and approve any changes.
- Create a positive work environment for employees to thrive, communicate with the team, and set positive review targets.
- Signs off on the completed checklist of the front office staff at the end of each shift.
- Ensure front office staff have followed up on customer concerns (Sign off on guest request sheet).
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Review comment cards, guest satisfaction results, and other data to identify areas of improvement.
- Responds to and handle guest problems and complaints.
- Observe service behaviors of employees and provide feedback to individuals and/or managers.
- Functions as the night duty manager, during the high occupancy periods.
- Key contact for guest issues or emergencies Record.
- manage and resolve all guest complaints in a timely manner.
- Update and analyze guest feedback reports.
- Meet and greet VIP clients and escort them to their rooms where applicable.
- Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service.
- Assist at the front desk when short-staffed or during staff breaks.
- Respond to guest inquiries via email and over the phone.
Technical and Behavioural Competencies
- Self-motivated, and demonstrating huge capacity of being disciplined enough to effectively run the hotel operations.
- Demonstrate a natural inclination to strive toward success.
- Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
- Empathetic and supportive, not only to guests but also to staff members.
- A good listener who knows when to take action and provide solutions.
Requirements
- A bachelor’s degree in Hospitality Management, Hotel administration, or a related field is preferred.
- Experience: Minimum of 7-10 years’ experience in hotel management both locally or internationally.