[Vacancy]: Customer Success Associate Needed at Human-Aware Real-Time Solutions Limited

March 21, 2024
Application ends: May 16, 2024
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Job Description

Job Description

  • This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention.
  • This role calls for a rare combination of proactive thinking, industry knowledge & interpersonal ability to manage relationships, issues, and topics with customers and with all teams across the organization.
  • The ideal candidate should be able to establish and maintain solid relationships with Human-Aware’s key clients.

You will be responsible for growing the company’s revenue by:

  • Ensuring that our key clients are satisfied with the services we provide.
  • Identifying new business opportunities that may benefit our key clients.

Responsibilities

  • Handle incoming calls or inquiries from prospective customers or clients.
  • Attract potential customers by answering product and service questions.
  • Conduct product demonstrations and foster and build customer relationships.
  • Maintain and manage existing customer accounts.
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits while following up to ensure resolution.
  • Keep records of customer interactions, and file related documents.
  • Cross-sell other products and services of the company.
  • Respond to customers’ inquiries via email, live chat, and active social media platforms.
  • Stay current with changes and developments in the communications industry. This includes gathering competitive information on products and services.

Requirements

  • Bachelor’s Degree, HND in Marketing, Business, or related field.
  • Previous working experience in sales, marketing, business development or related field.
  • Strong verbal and written communication skills.
  • Calm and persuasive speaker.
  • Experience in the CPaas / Telecommunications industry is an added advantage.

Benefits to look forward to:

  • Health Insurance
  • Learning and development opportunities
  • Interest-free staff loan
  • 13th Month
  • Leave allowance
  • Employee recognition packages
  • Employee celebration packages (Birthdays, Anniversaries, etc)

Click here to apply

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