Manager – Core Products and Services.Marketing NG
JOB DESCRIPTION
Reports To: Senior Manager – Core Product and Services
Division: Marketing
Mission:
The mission of this role is to position MTN Nigeria as a leader in technological innovation within the telecom sector. The Manager will focus on developing and supporting prepaid/postpaid services to attract and retain customers, increase average revenue per user (ARPU), and create new revenue streams, with a particular emphasis on the mass market. Additionally, the Manager will be responsible for introducing new, market-leading, and enhanced prepaid/postpaid services in collaboration with 3rd parties, utilizing Agile methodology.
Description:
The key responsibilities of the Manager – Core Products and Services will include:
- Growing adoption and conversion on all owned digital platforms, specifically e-Shop.
- Fully integrating quality management processes and deploying them effectively on a daily basis.
- Providing performance data to support management decision-making and maintaining in-life products and services.
- Conducting product audits/reviews, analyzing customer use, comparing competitive products, and providing feedback for product enhancements.
- Managing the product rationalization process of the product catalogue.
- Facilitating weekly business reviews and product backlog refinement sessions with development teams and stakeholders to continuously measure, learn, and iterate on the product to meet objectives.
- Overseeing the design, development, and implementation of business/operational tools and processes related to product delivery.
- Monitoring team performance and taking necessary actions to address any performance issues.
Education:
- A first degree or post-graduate diploma in Marketing, Accounting, Business Administration, or a related discipline.
- Training and certification in Project Management/Agile methodology are desirable.
- Fluent in English.
Experience:
- 6 – 13 years of experience, including:
- 5+ years as a Product Manager/Product owner.
- Experience working in a medium to large organization.
- Product Development and Management experience in a Telecommunications/ICT-related environment.
- Experience in Agile Product Management.
- Experience in launching digital platforms and products.
Eligible Females and People with Disabilities are encouraged to apply.
