[Vacancy] Store Manager

To be in charge of the overall management of the shop, we are looking for a retail store manager that is results-driven. The ideal applicant will be able to raise customer happiness, achieve sales and profit targets, and effectively lead a team. The best candidates will have experience in retail management, personnel recruitment, business development and financial planning.

• Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, etc.
• Ensure high levels of customers satisfaction through excellent service
• Report on buying trends, customer needs, profits etc
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of good behavior and high performance
• Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
• Hire, train, develop, and supervise staff
• Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
• Provide staff with feedback, coaching, and performance evaluations
• Coordinate daily staffing and staffing schedules
• Ensure the store complies with outlined safety policies and procedures
• Perform administrative tasks to support the smooth operation of all store operations
• Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis

MUST BE ABLE TO WORK ON EXCEL