[Vacancy]: Senior / Advanced Medical / Sales Representative Needed at Novartis International AG

April 25, 2024

Job Description


  • The Sales Representative is a leading driver of our customer interactions and sales performance.
  • They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner

Major Accountabilities

  • Drive Competitive Sales Growth
  • Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions
  • Drive sales performance through the skillful orchestration of positive customer experiences
  • Engage and Build Relationships
  • Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision drivers, pain points, and opportunities
  • Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
  • Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
  • Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
  • Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
  • Develop Deep Customer Insights and Understanding
  • Gather insights on the customer’s business to uncover what is important to them
  • Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
  • Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account, and customer interaction plans
  • Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product indication-related content, campaigns, and interaction plans
  • Deliver Value to Customers and Patients
  • Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
  • Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-added solutions.
  • Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
  • When facing ethical dilemmas, do the right thing and speak up when things don’t seem right.
  • Live by Novartis Code of Ethics and Values and Behaviors.

Key performance indicators:

  • To be populated at the local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.

Minimum Requirements

  • Education: Minimum of Bachelor’s Degree in Pharmacy
  • Experience: 1~2 years in Pharmaceutical or related industries
  • Entrepreneurial skills, strong communication skills
  • Language/Special skill/Training: English proficiency
  • Other: Past experience in sales or marketing is an added value.

Work Experience:

  • Established a Network to target the Customer Group desirable.
  • Sales in Healthcare / Pharma / related business.


  • Account Management.
  • Commercial Excellence.
  • Communication Skills.
  • Compliance.
  • Conflict Management.
  • Cross-Functional Coordination.
  • Customer Insights.
  • Ethics.
  • Healthcare Sector.
  • Influencing Skills.
  • Negotiation Skills.
  • Selling Skills.
  • Technical Skills.


  • English.

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