The Sales Representative is a leading driver of our customer interactions and sales performance.
They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner
Major Accountabilities
Drive Competitive Sales Growth
Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions
Drive sales performance through the skillful orchestration of positive customer experiences
Engage and Build Relationships
Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision drivers, pain points, and opportunities
Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
Develop Deep Customer Insights and Understanding
Gather insights on the customer’s business to uncover what is important to them
Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account, and customer interaction plans
Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product indication-related content, campaigns, and interaction plans
Deliver Value to Customers and Patients
Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-added solutions.
Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
When facing ethical dilemmas, do the right thing and speak up when things don’t seem right.
Live by Novartis Code of Ethics and Values and Behaviors.
Key performance indicators:
To be populated at the local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.
Minimum Requirements
Education: Minimum of Bachelor’s Degree in Pharmacy
Experience: 1~2 years in Pharmaceutical or related industries
Entrepreneurial skills, strong communication skills
Language/Special skill/Training: English proficiency
Other: Past experience in sales or marketing is an added value.
Work Experience:
Established a Network to target the Customer Group desirable.
