[Vacancy]: Sales Operation Manager – Process and Automation Needed at Reliance HMO

Job Description

We are seeking a highly skilled and motivated B2B Sales Operations Manager to join our team. The ideal candidate will be responsible for revamping our sales process by identifying gaps, implementing improvements, and managing the technology systems required to support the process, particularly our CRM system. This role offers the opportunity to play a pivotal role in driving sales effectiveness and efficiency within our organization.

Key Responsibilities: 

• Analyse the current sales process and identify areas for improvement and optimization. 
• Develop and implement strategies to streamline the sales process and enhance sales productivity.
• Collaborate with cross-functional teams, including sales, marketing, and IT, to ensure alignment and integration of sales processes with overall business objectives.
• Manage and optimize the CRM system to support sales operations and drive data-driven decision-making.
• Lead the selection, implementation, and integration of sales technology solutions to enhance sales effectiveness. 
• Develop and maintain sales performance metrics and KPIs to measure the effectiveness of sales processes and initiatives.
• Provide training and support to sales teams on sales processes, tools, and systems.
• Continuously monitor and evaluate the effectiveness of sales processes and technology solutions, adjusting as needed to drive continuous improvement.
• Stay abreast of industry trends and best practices in sales operations and technology to inform strategic decision-making. 

Requirements

• Bachelor’s degree in business administration, sales, marketing, or related field.
• 5 years of experience in B2B sales operations or a related role.
• Proven track record of successfully revamping sales processes and driving sales productivity improvements.
• Extensive experience with CRM systems, particularly Zoho, Salesforce, HubSpot, Dynamics, etc. 
• Good understanding of sales qualification methodologies like – BANT, SPIN, MEDDIC, etc.
• Experience with prospecting and sales productivity platforms like – LinkedIn Sales Navigator, Lusha, Apollo, Outreach, SalesLoft, HighSpot, Chilli-piper, Tableau, etc.
• Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations. 
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
• Detail-oriented with a focus on accuracy and quality. 

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