[Vacancy]: Customer Success Manager Needed at TTC Mobile

Job Description:

We are looking for a dedicated and customer-focused individual to join our team as a Customer Success Manager. As a Customer Success Manager, you will be responsible for nurturing leads, facilitating sales calls, and ensuring a seamless transition from lead to customer. You will play a critical role in building strong relationships with potential customers and guiding them through the sales process to ultimately close deals.

Key Responsibilities:

• Initiate and manage email follow-up sequences to nurture leads and provide them with valuable information about our products or services.
• Collaborate with the sales team to schedule and conduct sales calls with potential customers.
• Act as a primary point of contact for leads, addressing any questions or concerns they may have and providing personalized assistance throughout the sales process.
• Utilize persuasive techniques and product knowledge to overcome objections and convince prospects to make a purchase.
• Work closely with cross-functional teams to ensure a smooth transaction process for customers, whether they purchase directly through our website or via phone with the assistance of a sales representative.
• Provide ongoing support and assistance to customers post-sale to ensure their satisfaction and success with our products or services.
• Track and analyze sales metrics to identify trends and opportunities for improvement in the sales process.
• Collaborate with marketing and product teams to gather customer feedback and drive continuous improvement initiatives.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in sales, customer success, or related roles.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Detail-oriented with strong organizational skills.
• Experience with CRM software and sales automation tools.
• Customer-centric mindset with a passion for delivering exceptional service.

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