[Vacancy]: Online Sales Officer Needed at Givanas Group of Companies

May 6, 2024

Job Description

Job Summary

  • The Online Sales Officers will conduct Givanas Cosmetics retail activities exclusively online.
  • This involves serving customers by providing product and service information, resolving customers’ concerns, and complaints, obtaining feedbackand Ensuring sales are closed at the stipulated time.

Job Description

  • Responsible for the smooth running of the online retail store of Givanas Cosmetics.
  • Monitor all online orders via social media platforms, email, and website
  • Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
  • Manage the front end of the Givanas Cosmetics website to manage sales.
  • Intermittently check all Givanas Cosmetics’ social media handles to respond to customers promptly.
  • Liaise with customers to follow up on the resolution of complaints or clarification of orders made.
  • Document customer complaints, resolution, and root causes if possible.
  • Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
  • Promptly respond to customers’ comments, direct messages, inquiries, emails, and complaints in an appropriate manner.
  • Utilize the online sales channel to advance the company’s sales agenda.
  • Responsible for the smooth running of the online retail store of Givanas Cosmetics.
  • Prepare a report on the effectiveness of marketing communications across all channels.


  • Candidates should possess a B.Sc or HND certificate in a relevant field
  • 3-5 years experience in helpdesk/customer service in the cosmetics industry
  • Proven experience as an Online Sales Officer or similar role
  • Experience with B2C sales on social media and website
  • Working knowledge of customer service principles & practices
  • Possess excellent telephone etiquette.
  • Ability to always remain professional and courteous with customers.
  • Computer literacy is highly required.
  • Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
  • Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis.

Click here to apply